CONTACT DETAILS, TERMS AND CONDITIONS


Contact details of the service provider and customer support


🦴Postal address: Pinto Court, 13, triq Emanuele Pinto, St Paul’s Bay, Malta, EU

🦴e-mail address: alisa AT dogsciencelab.com 

🦴Telephone number: +356 9904 7663

🦴Company registration number: C46176 

🦴Service Provider’s bank IBAN account number: IBAN: MT31 VALL 2201 3000 0000 4001 8025 448 SWIFT VALLMTMT 

The Customer may communicate with the Service Provider using the addresses and telephone numbers provided in this paragraph from Monday to Friday, 9:00 am – 6:00 pm CET


Rules and principles


🦴First and almost, our main care is the dog's well-being. We strongly believe that this is essential for the good relatioships, good behavior and good training.

🦴We build our work in strict accordance of PDTE Code of Ethics

🦴Our approach to dog training and consuting is based on up-to-date researches in animal science and only modern reward-based methods with proven effectiveness. 

🦴Since punishment-based methods of working with dogs are now generally recognized as inhuman, ineffective and causing extremely dangerous consequences for dog's behavior and well-being, we strictly insist on not using anything that might cause physical or emotional pain to your dog. We reserve the right to stop our work immediately in case this rule is violated, without any obligations from our part.


TERMS AND CONDITIONS


Definitions


🦴Website is the internet site www.dogsciencelab.com

🦴Online Courses are the digital products fully described by this link against the prices mentioned in this page. 

🦴Online Consultation  is an online service related to dog training, puppy early development, or correction of the dog behavioral issues and described on the said pages against the payment mentioned there. 

🦴Customer is a person ordering Online Course or Online Consultation. 

🦴Service Provider is MaltaVIP Ltd presented by it’s owner and director, Ms Alisa Tananaeva.


Offered delivery and payment methods


🦴Online Courses and Online Consultaions only can only be ordered via the Website and purchased by credit/debit card.

🦴All orders are processed online.  

🦴Following receipt of an order for an Online Course Service Provider we will send the Customer an order confirmation e-mail. The Customer will also receive an e-mail with instructions on how to access the Digital Products he/she havs purchased. Purchased Online Course can be accessed by the link you will receive after the completion of the payment. Access to purchased Online Courses will be granted for lifetime period.

🦴Following receipt of an order for Online Consultation via the Website, Service Provider shall issue an e-mail with confirmation of the Customer’s order. This is for information only and shall not constitute the acceptance of the order. There will be no binding contract between Service Provider and Customer until payment is received. 

🦴Once the time of the consultation is agreed and once the Customer has received the confirmation e-mail from the Service Provider, payment must be made during the period indicate in the said confirmation e-mail. 

🦴If payment is not received within this time, your order will be cancelled.


Cancellation policy 


🦴If the Customer decides to cancel the Onlince Consultation more than 24 hours before the agreed day and time of the consultation, the Service Provider returns the payment in full. Otherwise it is kept by the Service Provider. 

🦴The Customer has the right to cancel his payment for Online Course any time before he received the link to this Course. From the time of the first access to the course, the order can not be cancelled. 


Private policy 


MaltaVIP Ltd operates the www.dogsciencelab.com website, which provides the services.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Dog Science Lab website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template and the Privacy Policy Generator.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.dogsciencelab.com, unless otherwise defined in this Privacy Policy.


Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.


Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

For more general information on cookies, please read "What Are Cookies".


Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;

To provide the Service on our behalf;

To perform Service-related services; or

To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Children's Privacy

Our Services do not address anyone under the age of 16. We do not knowingly collect personal identifiable information from children under 16. In the case we discover that a child under 16 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.


Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us using the information above.